I think 2 replacements, it could be three. I am on my third pair after 2 replacements already. It’s the BeatsX and this time it works perfectly to turn on and pair with my iPhone. Two weeks later, I received a package from Apple. Whether it does have a defect, whether it has to be sent back to the factory for repair, listen and take his/her advice.įor me, I ended up letting the guy take my device and once I filled out a form with my address info, I left the Genius Bar. Listen to what the “genius” has to say about your device. Step 6: Take your BeatsX to Apple Genius Bar for a check You can do this through phone, live chat, or email.

Step 5: Get an onsite reservation with the Genius Bar They will first get your BeatsX serial number (learn how to find it here), then ask you to follow the instructions to reset the device (as introduced in Step 1), and perhaps they will ask you a few more questions.įor me, the techniques shared by Apple tech geek are nothing new, but they ended up helping me book an onsite reservation with Genius Bar, which I appreciated. More often than not, the support team will assign a technical person to assist you virtually on the phone. You can contact Apple Customer Service at 1-80. I came across this technique from an iFixit thread, many users said it worked but not for me. Pinch the base of the rubber connecting the power button of your BeatsX to the charger port, and then stroke it from the charger port to the power button. Still didn’t work after updating your phone to the latest OS? Go to the next step. If you are using an iPhone, see this guide.This is a tip given by the Apple Beats support team, at first, I wasn’t aware that the iOS version running on my iPhone might be the culprit, so I upgraded my iPhone to the latest iOS but it didn’t work either. Step 2: Update your phone to the latest OS

Now put BeatsX next to your phone, and press the power button for 2 seconds to connect.ĭidn’t work? No LED light flashes? Go to Step 2. Day 25: received the new (fixed, not sure) working Beats X, which paired nicely with my phone.Day 13: visited Apple Genius Bar in the city and a technician checked my device, said it was defected and needed to return to the factory for repair he promised that the device will be fixed and mailed to me as soon as possible.Day 10: finally, I was able to schedule a check with the Apple Genius Bar.Day 7: called Amazon customer support, and they asked me to contact Apple…called Apple, and they asked me for the invoice thing (which I don’t have obviously).Day 6: researched tons of online troubleshooting tips including this official guide…nope, didn’t work either.Day 5: Charged Beats X, I could see the blinking white light, but still couldn’t pair it with my phone.But it won’t turn on and can’t pair with my iPhone. It’s a Beats X!! How exciting…couldn’t wait to open the package and tried it on. Day 1: my friend told me she sent a gift for me (didn’t mention what it was).That added a bit more complexity to dealing with Apple support because technically I wasn’t the buyer.Īnyway, it took me a lot of attempts trying to fix the problem, not to mention the weeks of waiting for Apple (who bought Beats a few years ago) to mail me a new working device.

Step 6: Take your BeatsX to Apple Genius Bar for a check.Step 5: Get an onsite reservation with the Genius Bar.Step 2: Update your phone to the latest OS.Fixing The Beats X Not Turning On Issue: 6-Step Guide.

Beats updater wont open